Help Desk Specialist Certificate
The Help Desk Specialist certificate will prepare you for a challenging technical support role. Upon completing the course work, you will be qualified to assist customers, troubleshoot hardware and software problems, and document solutions. Utilizing your knowledge of complex network and server operations, you will be able to educate users in resolving application and networking difficulties. The Help Desk Specialist certificate will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide you with a strong technical foundation which you may adapt to any environment.
All core courses and three electives are required for the Help Desk Specialist Certificate.
| Core Courses | ||
| Course Title | Cost | Course # |
| Advanced Networking & Communications | $295.00 | 22E982 |
| Interacting with Users | $295.00 | 23E978 |
| Networking & Communication Fundamentals | $295.00 | 22E973 |
| Server & Workstation Operations | $295.00 | 22E988 |
| Elective Courses | ||
| Course Title | Cost | Course # |
| Business Application Essentials | $295.00 | 23E970 |
| Business Process Fundamentals | $295.00 | 22E975 |
| Internet Essentials | $295.00 | 22E971 |
| Introduction to Database & Information Management | $295.00 | 22E974 |
| Web Authoring & Publishing - HTML Fundamentals | $295.00 | 22E972 |
Contact This Department
The University of Tennessee
Conference Center Building
600 Henley Street, Suite 208
Knoxville, TN 37996
Phone: (865) 974-5134
Toll Free: 1-800-670-8657
TDD: (865) 974-5078
Fax: (865) 974-4684
Email: iei@tennessee.edu