Policies and Procedures
- Refunds
- If you cancel your enrollment, you will get a full refund, minus the $50 on-line resource fee, if we receive notice at least two working days prior to the start date of the program. For rolling enrollment courses the start date is one week after the date on your confirmation of enrollment letter or when you submit your first assignment to the instructor. No cancellations are taken the day before, the day of, or after a program begins. If your course fee includes a CBT CD-ROM charge you must return the CD-ROM in good condition prior to being refunded.
- Cancellations
- UT IEI cancels courses only when absolutely necessary, but we reserve the right to do so. Sometimes it is necessary to cancel a fixed-date course if a minimum enrollment is not reached. The decision to cancel will be made by the course start date. If your course is canceled, you may transfer to another course or request a total refund of your course fee.
- Grades
- UT IEI offers non-credit professional level courses in several IT focused certificate tracks. Courses are graded on a pass or fail basis. A passing grade is 70% or better. To successfully pass the course a score of 70% or better must be achieved on the final exam.
- Program Changes
- UT IEI reserves the right to change instructors, discontinue courses, refuse enrollments or extensions, or adjust service fees and CBT prices listed in the catalog as circumstances warrant.
- Returned Check Policy
- There is a $30 service charge for any returned check no matter the reason. The administrative fee increases to $40 if the check is not redeemed within two weeks of notification. A returned check will automatically place a hold on any course(s) in which you are registered as well as your official student record. The hold will remain in effect until the original balance and the service charge fees are paid in full.
- Miscellaneous
- UT IEI does not receive state tax funds; its programs are supported entirely by fees and grants.
- The University of Tennessee does not discriminate on the basis of race, sex, color, religion, national origin, handicap, or veteran status in provision of educational opportunities and benefits. This policy extends both to employment by and admission to the University.
- UT does not discriminate on the basis of race, sex, or disability in the education programs and activities which it operates, pursuant to requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA) of 1990.
- Inquiries and charges of violation concerning Title VI, Title IX, Section 504, ADA or the Age Discrimination in Employment Ace (ADEA), or any of the other above referenced policies should be directed to the Office of Diversity Resources and Educational Services (DRES), 1818 Lake Avenue, Knoxville, TN 37996-3560, telephone (865) 974-2498 (TTY available). Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Human Resources Management, 600 Henley Street, Knoxville, TN 37996-4125.
Contact This Department
The University of Tennessee
Conference Center Building
600 Henley Street, Suite 208
Knoxville, TN 37996
Phone: (865) 974-5134
Toll Free: 1-800-670-8657
TDD: (865) 974-5078
Fax: (865) 974-4684
Email: iei@tennessee.edu