Online Support Resources
Computer Requirements for Courses
Attending the Internet eLearning Institute requires that you have access to certain hardware and software. The following is a list of the those requirements.
- System Hardware:
- • A minimum of 64 MB of RAM.
- • A CD-ROM drive or DVD drive capable of reading CD/R & CD/RW disks.
- • 1 Gb of available (a.k.a. "free") hard disk storage is recommended.
- • Modem Speed: 56 kbps or better recommended.
- System Software:
- • Acceptable operating systems are Windows 95, 98, NT, 2000, ME, XP.
- • Mime-compliant email capable of sending and receiving attachments as large as 5 megabytes.
- • Web Browser: Microsoft Internet Explorer Version 5 or higher, or Netscape Communicator 4.7 or higher, javascript and cookie enabled.
- • Adobe Acrobat Reader Version 4 or higher.
- • When specific software is required for a particular course it will be identified in the course syllabus.
IEI Login Information
- What do I (the student) need to do to activate my account?
- • Get your NetID:
- If you already have a UT NetID, you can click the link to Online@UT and log in using your UT password (the one you use for all other Online@UT courses).
- Otherwise, click on "what is my NetID" to have your NetID emailed to you.
- • Your NetID comes with a 1-use password that follows this format: first 2 letters of your birth month, last 2 digits in your birth year, last 4 digits of your Social Security Number (ex. ju749929 would be the password for someone with the birthday of June 1974 and a SSN ending in 9929).
- • To activate your Blackboard account, you will need to go the Change Password page and follow the instructions. You get to pick your password, so make a special note of this password, we CANNOT retrieve or change this password for you.
- • Once you've changed your password on the Change Password page, go to Online@UT and bookmark/add to favorites or make a note of the new web address. Log in with your NetID and newly created password and make sure you can navigate to your course(s).
- Who to contact for support:
- • Technical Support (Browser issues, broken links, etc)
- 865-974-0272 or (toll free) 1-800-325-8657
- infohelp@outreach.utk.edu
- Please have this information ready for your support technician: your name, your NetID, course(s) you are taking, the nature of your problem/question/issue.
- • Administrative Support (Enrollment, completing courses, signing up for courses, etc)
- 865-974-5134 or (toll free) 1-800-670-8657
- disteducation@outreach.utk.edu
- • Course Support (Questions about assignments, content, requirements, etc)
- Contact your instructor via the Staff Information page for each course site.
- Important links:
- • University of Tennessee's Password Management Page
- • University Outreach: Independent Study
- • University Outreach: Internet eLearning Institute
Contact This Department
The University of Tennessee
Conference Center Building
600 Henley Street, Suite 208
Knoxville, TN 37996
Phone: (865) 974-5134
Toll Free: 1-800-670-8657
TDD: (865) 974-5078
Fax: (865) 974-4684
Email: iei@tennessee.edu